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Common values are the foundation of successful relationships and successful businesses. A company's  ...

OKR (Objectives and Key Results) dient der Festlegung und Erfolgsmessung von Zielen in der Unternehm ...

Customer service expert Jeff Toister helps customer service specialists develop the specific skills  ...

Marketing objectives are the culmination of all of your marketing activities. But you must set concr ...

Become a Microsoft Office Specialist. Study to pass the Microsoft OneNote 2013 certification exam. T ...

Unlike learning how to ride a bike or swim, many of us don't receive explicit instruction from our p ...

Distinguish yourself from other Access users by preparing for the Microsoft Office Specialist Access ...

Learn how to use PivotTables to summarize, sort, count, and chart your data in Microsoft Excel 2016. ...

Spreadsheets can only go so far. Databases are the next best step for complex data sets. Access 2016 ...

Most professionals can't afford full-time proofreaders. With some simple tips and extra attention to ...

Spreadsheets can only go so far. Databases are the next best step for complex data sets. Access 2016 ...

Customer experience is emerging as the key driver of growth and a key differentiator for brands that ...

Learn how to use the key features of Microsoft Edge, the web browser built into Windows 10. Follow a ...

Employee goals should be driven by the organization's needs-whether it's to cut costs, drive revenue ...

Customer service managers may not be on the front lines, but they can create systems and processes t ...

Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees ident ...

Even if you're normally levelheaded, "your brain on money" is different, and it can keep you financi ...

Discover how to store and share documents, spreadsheets, and other files with Microsoft OneDrive. In ...

Learn how to quickly create professional diagrams with Microsoft Visio 2013. In this course, instruc ...

Excellence in business analysis requires the mastery of a diverse set of skills. In addition to poss ...